Terms of Service

Overview

This website is operated by PawJoy. Throughout the site, the terms “we,” “us,” and “our” refer to PawJoy.

PawJoy operates an online store offering pet products to customers in the United States. By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or purchase products through it.

1. Online Store Terms

By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.

You may not use our products or website for any unlawful or unauthorized purpose.

2. Products and Services

We make reasonable efforts to display product descriptions, photographs, specifications, prices, and other information as accurately as possible.

Product colors and appearance may vary depending on your device or screen.

Certain products may be available only online and may have limited availability. We reserve the right to modify or discontinue products when necessary.

3. Pricing and Payment

Prices displayed on our website are subject to change without notice.

The price and any applicable charges shown at checkout before you complete your purchase will apply to your order.

We reserve the right to correct pricing or product-information errors and, when necessary, cancel or refund an affected order.

4. Orders

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases involving suspected fraud, payment problems, incorrect pricing, product unavailability, or incorrect customer information.

If an order is canceled after payment has been processed, an applicable refund will be issued to the original payment method.

Customers are responsible for providing accurate billing, shipping, and contact information.

5. Shipping and Delivery

PawJoy currently ships to customers within the United States.

Orders are typically processed within 1–3 business days. After processing, estimated delivery is generally 10–15 business days, depending on the product, fulfillment location, destination, and shipping carrier.

Products in the same order may be fulfilled from different locations and may arrive in separate packages.

Delivery estimates are not guarantees. Carrier delays, holidays, severe weather, high-volume periods, or other circumstances outside our control may affect delivery.

Please review our Shipping Policy for additional information.

6. Returns and Refunds

Eligible return requests may be submitted within 30 days after receiving an order, subject to our Return & Refund Policy.

Customers must contact PawJoy before returning a product.

Do not send a product to an address without prior return authorization.

After a return is approved, PawJoy will provide the appropriate return instructions and authorized return address for that specific order. Return locations may vary depending on the product and fulfillment location.

Please review our Return & Refund Policy for complete eligibility requirements, exclusions, and refund information.

7. Damaged, Defective, or Incorrect Products

Customers should inspect their orders upon delivery.

If an item arrives damaged or defective, or if you receive an incorrect product, please contact us promptly. We may request your order number, photographs, or other information reasonably necessary to evaluate the issue and provide an appropriate solution.

8. Product Availability

Product availability may change without notice.

If a purchased product becomes unavailable before fulfillment, we may contact you regarding available options or cancel the affected item and issue an applicable refund.

9. Accuracy of Information

We make reasonable efforts to keep information on our website accurate and current. However, occasional typographical errors, inaccuracies, or omissions may occur.

We reserve the right to correct errors or update information when necessary.

10. Third-Party Services

Our store may use third-party providers to support functions such as payment processing, order fulfillment, shipping, website functionality, and other services necessary to operate PawJoy.

Your use of certain third-party services may also be subject to the applicable provider’s terms and policies.

11. Intellectual Property

Unless otherwise stated, the PawJoy name, website content, text, graphics, design elements, and other original materials created for PawJoy may not be copied, reproduced, distributed, or exploited without permission, except as permitted by applicable law.

Third-party trademarks, product names, images, and other intellectual property remain the property of their respective owners.

12. Prohibited Uses

You may not use our website:

• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual property rights;
• To transmit malicious software or harmful code;
• To interfere with the security or operation of the website;
• To submit false or misleading information;
• To collect information about others unlawfully; or
• To engage in activity intended to abuse, disrupt, or exploit our services.

We reserve the right to restrict access when these Terms are violated.

13. Disclaimer

To the extent permitted by applicable law, PawJoy does not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.

Nothing in these Terms excludes or limits rights or protections that cannot legally be excluded or limited under applicable consumer law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, PawJoy will not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products purchased through it, except where liability cannot legally be excluded or limited.

15. Privacy

Your submission of personal information through the store is governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal information is collected, used, and handled.

16. Changes to These Terms

We may update these Terms of Service when necessary.

The current version will be made available on this page. Continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law

These Terms of Service and transactions through PawJoy are governed by applicable laws of the United States and the applicable laws of the state from which PawJoy operates, without limiting any mandatory consumer protections that may apply.

18. Contact Information

Questions about these Terms of Service or an order may be sent to:

PawJoy
Email: pawjoy736@gmail.com