Política de reembolso

Return  &  Refund Policy
We want you to be satisfied with your purchase from PawJoy. You may request a return within 30 days after receiving your order.
Return Eligibility
To be eligible for a return, your item must generally be in the same condition in which you received it, unused, and in its original packaging when applicable. Proof of purchase or your order number may be required.
How to Request a Return
To request a return, please contact us at pawjoy736@gmail.com before sending your product anywhere.
Do not send a return without contacting us first.
Once your return request has been reviewed and approved, PawJoy will provide the return instructions and the appropriate authorized return address for your specific order.
Because products may be fulfilled from different locations, the return address may vary depending on the product and fulfillment location. Products sent to an address without prior authorization may not be eligible for a refund.
Return Shipping
Return shipping instructions will be provided after your return request is approved.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible so we can review the issue and provide an appropriate solution.
For other eligible returns, any applicable return shipping costs will be communicated before the return is authorized.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, or you receive the wrong product, contact us promptly at pawjoy736@gmail.com.
Please include your order number and, when possible, photos showing the problem so we can evaluate the issue and provide a solution.
Non-Returnable Items
Certain products may not be eligible for return for health, hygiene, safety, or customization reasons. This may include personalized products, certain personal-care items, opened hygiene products, hazardous materials, and other products that cannot safely be resold.
Please contact us before purchasing if you have questions about whether a particular product is eligible for return.
Gift cards are non-returnable.
Exchanges
If you would like a different product, please contact us. When applicable, the original item must first be approved for return. You may then place a separate order for the replacement product.
Refunds
Once an authorized return is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after the refund is issued for your bank or card provider to process and post the credit to your account.
If more than 15 business days have passed after we confirm that your refund was issued, please contact us at pawjoy736@gmail.com.
Contact Us
For questions about returns or refunds, contact PawJoy at:
Email: pawjoy736@gmail.com