Return & Refund Policy

At PawJoy, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

• Returns are accepted within 30 days of delivery.
• Items must be unused, in their original packaging, and in resalable condition.
• Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

• Used products.
• Personalized or custom-made items.
• Items damaged by misuse.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the product and packaging.

Contact Us

If you have any questions about returns or refunds, please contact us through our Contact page.